Managing a user research system with JIRA

Knowing how your product is perceived and used is key for user experience designers. Even if you are not a UX researcher, you can do research to gain that knowledge. As soon as you start planning some of these research studies you'll notice how difficult it could be

Not a single design process

We spend years and years exploring, trying and following guidelines about what's right and wrong to do when "doing UX". We look for the perfect process, the one that tells you: yes, you're following a user-centred design methodology that will ensure the best user

Data-ink ratio: good design can be better

Data-ink ratio establishes that every pixel used to represent data must be non-redundant and non-erasable, meaning that if the ink is removed from the image, the graphic will lose the content. That Tufte's principle can be understood very quickly with this example gif image: On this occasion, I&

Always solving the same problem: data model vs mental model

Information design is one of the most interesting fields to me that relates with the User Experience. How users perceive and understand the information based on what we show them and how they interact with it, it is like trying to create a language that goes beyond the interface and

Single sign-on usability: Login vs/and Register

Single Sign-on method is being used more and more in different websites to grant access by using an existing social network account and avoid users to be registered again into the new platform. However, as a user I struggle a lot to decide when I’m asked to ‘Log in’

Performance vs Clinical Risk

The complexity of creating usable solutions in healthcare The productivity that a user can get with a tool depends, among other things, on the usability of the interface used to work. In the context of healthcare applications, the interface design solutions can supose in certain situations a number of hazards

Facebook-like EMR (Part II)

In my previous post, I published a simple mock-up to introduce the idea of an Electronic Medical Record looking like Facebook social network. We initially saw how taking advantage of this website could help to contribute to a better tool for doctors, nurses, and patients. In this second part of the

Facebook-like EMR (Part I)

In 2008, Bob Watcher wrote an article called “Why the medical record needs to become more like Facebook” which lay down the idea of having the social network as the mirror for a new Electronic Medical Record (EMR) User Experience (UX). A collaboration and social framework to provide better patient c

Clinical Risks and Design Decisions - How usability can save lifes

Information technology has made possible to improve healthcare services by increasing productivity, getting more accessible services, and automating daily care activities - among others. However, the software itself allows getting a better patient care at the same time that it opens a door to clinical risks. It is a responsability